Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 02kid77@gmail.com. Please note that returns will need to be sent to the following address: 1910 Madison Avenue, Memphis Tennessee

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 02kid77@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 02kid77@gmail.com.

1. Overview

Thank you for shopping with us! We hope you love your new clothing, but if for any reason you're not completely satisfied, we're here to help. Please review our return and refund policy below to understand how to return items and what to expect.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
- Return Period: Items must be returned within 10 business days of receipt.
- Condition: Items must be in their original, unworn, and unwashed condition with all tags attached. We reserve the right to refuse a return if items do not meet these criteria.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:
- Swimwear
- Undergarments
- Final sale or clearance items

4. Shipping Costs

- Return Shipping: The cost of return shipping is the customer’s responsibility, unless the return is due to a mistake on our part (e.g., incorrect item sent, defective product).
- Original Shipping: Shipping costs from your original order are non-refundable.

5. Refund Process

Once we receive and inspect your returned item(s), we will process your refund. You will be notified by email once your refund has been issued. Please allow 5 business days for the refund to be reflected in your account. Refunds will be issued to the original payment method used at checkout.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the item and cover the return shipping costs. A replacement or full refund will be issued based on your preference.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting.